Terms and Conditions

In the webshop you can pay by following means: MasterCard, Maestro, Visa, Visa electron, JCB, Credit card, Visa/Credit card, eCredit card, as well as by bank transactions. Museum Jorn is approved by PBS, which means that your Credit card information is encrypted directly from your computer, around Museum Jorn, to PBS, who controls the information.

When you finish an order in our webshop you will receive an order confirmation per your e-mail. We strive to ship the wares within three work days from receiving the order payed with card. By paying via internet banking, the wares are shipped at the latest three work days after payment is registered to our account.
Reservations are made for wares no longer being in stock.

The webshop follows Post Nord’s shipment prices for maxi-letters/packages in the following categories:
Shipments up to 500 gram (letter)
Shipments from 500 to 2000 gram (letter)
Shipments from 2000 to 5000 gram (package)
Shipments from 5000 to 10000 gram (package)
Shipments from 10000 to 20000 gram (package)

For packages to countries outside of Europe, please contact the museum at info@museum.dk

There is accounted for 25% VAT on the wares for all customers. Customers outside of the EU can ask at their local customs office and have the Danish VAT refunded. Companies with an EAN number can deduct the VAT in their taxes.

All wares can be returned within 14 days of receiving them. The ware has to be intact and must be returned in original packaging with a copy of the order confirmation. The museum shop will refund payment as well as shipment costs within 14 days. The amount will be transferred directly to your bank account, so you will be asked to provide your account number on the copy of the order confirmation. If you wish to exchange the ware, i.e. to a different size, the ware can be returned with a copy of the order confirmation and an indication of what you wish to receive in exchange.
We do consider shipment costs in case of exchanges.

Exchanges can be sent to:
Butikken, Museum Jorn, Gudenåvej 7-9, DK-8600 Silkeborg

When receiving your order, if there are flaws or injures, you can contact the Webshop within 8 days after receiving. Send an e-mail indicating your order number to butikken@museumjorn.dk, and we will send you a package label, so you will not have to pay for return shipment. The replacement ware will be shipped as soon as we receive the returned ware. You have the right of reclamation up to 2 years after a purchase, if there is found a production flaw in the ware. After 6 months, the responsibility of proving that it is a flaw from production is yours.

Nobody knows how art will look tomorrow.

(Asger Jorn)


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